The Ode To | FAQ

FAQ

SHIPPING

We use standard shipping rates and since we want your products to arrive in good condition, we’re using trackable shipping that will handle your package with care.

Sweden: Shipping fee: 59-249 kr depending on package size
Delivery in 2-4 working days with Postnord. 

Nordics & Baltics: Shipping fee: €12-21 depending on package size. Delivery in 3-7 working days with DHL. 

Northern Europe: Shipping fee: €14-29 depending on package size. Delivery in 3-7 working days with DHL. 

Southern Europe: Shipping fee: €19-32. Delivery in 3-7 working days with DHL.

Norway:
Light shipping 199 SEK, standard shipping 299 SEK. Delivery in 3-7 working days with DHL. Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. 

UK:

Due to Brexit, we temporarily only accept orders above £135 as we're waiting for a UK VAT number. Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. 

Shipping fee: £13-15 depending on your order
Delivery: normally 3-7 working days with Fedex, but may longer due to new shipping formalities. 

Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the Norwegian customs and postal code. The Ode To does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by The Ode To.

Sweden & Nordics: we use Postnord for shipping and the delivery time is normally 1-4 days from when you placed your order.

Rest of EU + Norway: DHL Express or DHL Parcel Connect ships to a pick-up point near you and the delivery time is normally 4-7 days from when you placed your order.

UK: Fedex International Economy delivers in 5-7 business days. We require a physical street address and signature upon delivery. Fedex are unable to deliver to post office boxes. You can specify an alternative address, e.g. your office, as shipping address for daytime delivery as well as a phone number where you can be reached. If Fedex are unable to deliver, you will be notified by letter, sms or e-mail and you can schedule another delivery attempt.

Framed prints: framed prints need an additional 5 work days to be delivered due to the framing studio’s time of labour. We only offer framing in Sweden, due to high shipping costs.

As soon as your order reaches the delivery point you will get a text message or email to notify you.

For deliveries with DHL and Fedex they will come to your delivery address and contact you upon arrival, so make sure to enter a phone number where they can reach you.

Be sure to check the goods for any damage when you receive the delivery. Goods with visible external shipping damage should be claimed from us, you have to have the damage noted on your bill of lading from the shipping company in connection with the receipt. Ask the driver to note the damage. If you would discover hidden defects / transport damages after opening the package, communicate this as soon as possible to The Ode To.

At any transport damage contact customerservice@theodeto.comand attach the message with clear pictures of the damage and possibly damaged packaging and provide the email with your order number. For us to be able to claim damaged goods to the shipping company, we need to notify transport damage to the shipping company within 1-3 work days. We are therefore grateful if you report the damage within that time.

All shipments are trackable, and you will get a tracking number once your order is fulfilled and leaves the warehouse so that you always know where it is.

For framed prints you will not automatically get a tracking order for the shipment from the framing studio to your home. If you contact us, we will always be able to inform you about the current whereabouts of your product.

ORDERS

Framing is only available in Sweden, due to high shipping costs. If your delivery address is outside Sweden, you won’t be able to place the order with a frame.

When you place an order, you will come to a page saying, “Thank you for your order”. You will also get an email with your order confirmation.

If you placed an order with us and did not received your order confirmation, it may be because you entered the wrong email address when you placed the order. Please contact customerservice@theodeto.com and ask if we have an order registered to you, so we can correct your e-mail address, and email you your order confirmation. It may also be because the order has not gone through for some reason, then contact us before placing a new order, to avoid double orders.

If it has been 8 days after you placed your order and you have not yet received your text notification, please contact us immediately. It could be that the mobile number you entered when ordering was incorrect. Please get in touch with us as the package only remains for 14 days and then is sent back and we charge 150 SEK for not picked up packages.

You may return your purchase within 14 days. Unless it's an on demand printed edition and/or a framed print there's no possibility to return it as it was made especially for you. Read more here.

For orders with DB Schenker and DHL your order will remain at your post office in 14 days. For deliveries with UPS a physical street address is required. If UPS or Fedex are unable to deliver, you will be notified by letter, sms or e-mail and you can schedule another delivery attempt.

For goods that are returned to us due to the customer has not collected the goods we charge 150 SEK. This is to cover the double freight (to you and back) as well as the cost for our packing and unpacking of goods.

RETURNS

You may return your order within 14 days of receiving it.

Notify us at customerservice@theodeto.combefore the cancellation period has cancelled. Provide your name and order information. To complete your return, we require a receipt or proof of purchase. All items should be returned in its original condition and packaging. We reserve the right to refuse any returns that do not fulfill these criteria. Please note that you are responsible for the return back to us. Use the shipping carrier of your choice. We recommend using a trackable service so that the product and your refund isn’t lost. Send your parcel here:

The Ode To AB
C/O BELWRK
Sorterargatan 35
162 50 Vällingby
Sweden

We will refund the amount paid for the product, including the initial shipping fee, through the same service that was used in the purchase. We will pay back the order within 14 days from the date we received your return notification. Please note that framed prints cannot be returned, as they are framed especially for you.

Read more about our return policy here.

Yes, you are responsible for arranging and paying for the return shipment yourself. We recommend using a trackable service as you are responsible for the order until it reaches our warehouse.

Please email us and tell us what’s wrong. Take a picture/pictures of the damage or issue and email it to us. We’ll do our best to get you a nice product.

PAYMENT

Yes, we accept all major credit cards such as Visa, MasterCard and American Express. The card payments are managed via payment provider Stripe.

Yes, you can pay with invoices through Klarna. Use the service Pay Later to get an invoice due 30 days after purchase. Use the service Slice It to spread your cost into equal monthly payments.

EU: All prices are including VAT, meaning taxes and duties are included in the final price.

Norway & UK: All prices are excluding VAT and are shipped on DDU (Delivery Duty Unpaid) basis, meaning that product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. If you want to estimate the tax you will need to pay, please contact your local tax customs.

PRODUCT

We offer frames in Sweden for all our print editions and you can see all their details here. The frames are mounted by professionals at Sveavägens Inramningar in Stockholm, Sweden and ship to all our markets.

Prints are mounted without passe-partouts (that’s French for the cardboard that can be placed around an artwork), so if you want that you will need to arrange the framing yourself. All prints are printed in standard formats so that you easily can find a frame of your choice in any colour or material anywhere you like.

This means that each print is only made in a set number of editions per size and will never be reproduced again. This stems from old techniques when plates were still used to make prints and the plates could only be used a limited number of times in good quality. Today it’s a way of making sure that prints are kept special and makes sure that the prints won’t be found in every other home. Modern printing techniques still makes these small batches of prints affordable.

The objects come in all types of materials such as plywood, clay and metal. The objects are made by hand, which means that they are completely unique and one-of-a-kind. Keep in mind that they could have little charming and organic imperfections due to being handmade.

Most artworks are made exclusively for The Ode To and aren’t sold anywhere else. At times we purchase few selected pieces that are available in some other places and then we clearly state that in the product description.

CONTACT

For any customer service related questions, reach out to customerservice@theodeto.com.

For press inquiries or any questions about The Ode To, contact hello@theodeto.com.

Artists can send their portfolios here (we do however get lots of requests, so it might take some time before we get back to you):
artists@theodeto.com 

ARTISTS

We love meeting new creative people! Send us an email together with your portfolio or some pictures to artists@theodeto.com.

The Ode To means tribute - our tribute is to great artistry and design, and not the least to female artistry. We mainly work with female creatives to counterweight the imbalance that exists also within the design and art world. Women are overrepresented at art schools, as creative practitioners and customers, and yet male artists are heard, awarded and payed more.

The Ode To always choose to work with creatives who- se artistry we admire, both male and female, but we will also work harder to give women a platform for their creativity. This also gives a deeper meaning to our products, as they’re pleasing for both eye and mind. Plus we’re big fans of equality.

LOGIN

It’s optional to have a password-protected account with us. If you do, your address and information will be stored and will make future purchases easier. You will also be able to find your order history and current order status.

Just click Forgot your password? when you are at the login page. We’ll automatically send you a link to update your password to the email associated to your account.

TERMS & CONDITIONS

Read our full Terms of Service, Return Policy and Privacy Policy.