CUSTOMER & ECOM EXPERIENCE COORDINATOR

Are you an energetic and organised doer who wants to create remarkable experiences for customers?

We’re looking for a real problem solver that will coordinate the experience for our customers. You’ll work hands on with conversations across multiple digital platforms and will turn hassle into happiness. You’ll manage the day-to-day coordination of the artworks and making sure the ecom platform is optimised and constantly updated with new art.

Role Mission

Be the voice behind the contact with The Ode To and ensure the best possible customer experience, in both conversations and on our website, while coordinating the flow of artworks.

What you will be doing

 

CUSTOMER EXPERIENCE & COORDINATION:

  • Provide exceptional customer service by answering questions and solve the different types of problems the customers may face.
  • Create value for our customers in our digital channels; mainly email, Facebook DMs and Instagram DMs.
  • Manage marketplace logistics and keep a good flow of artworks between artists, customers and showroom. 

 

ECOM EXPERIENCE & COORDINATION

  • Product creation and enrichment incl. descriptions, visual content and SEO.
  • Assist in managing, merchandising and curating the website to increase the conversion rate and create the best possible customer experience.
  • Coordinate with cross-functional roles to ensure accurate and on-time product launches, website and content updates.
Who you are
  • You have experience, preferably 1-2 years, from working with customer service (within ecom is a definite plus!)
  • You're a natural in a digital environment and feel comfortable with publishing products.
  • You're naturally service-oriented and love finding clever ways of making customers happy.
  • You have experience from coordinating a webiste and its products. It's a major plus if you have experience from Shopify!
  • You're energetic with a can do attitude
  • You’re great at written English and Swedish, while expressing our tone-of-voice, whether it's in email, chat or in person.
  • You have attention to detail and make sure that things are structured and done on time.
Details

Time: Starting June 2024
Full-time
Location: Stockholm, Sweden. We’re flexible, but you need to be in the studio at least 4 days a week.

APPLY

Yay, you've read this far, that must mean you're interested. Apply by sending your resume and tell us why you'd like to work at The Ode To and why you would be a good fit for this role to careers@theodeto.com.